Last Updated: 6/7/2023
Who we are
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Date and time of your inquiry
- Time zone difference to Pacific Standard Time (PST)
- Content of the request (actual page)
- Access status/HTTP status code
- Transmitted data volume
- Files downloaded
- Website from which the request is received
- Browser
- Operating system and its interface
- Language and version of the browser software.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and credit card/payment details.
We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
Process payments and prevent fraud - Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Comments
We currently discourage comments and have them turned off on all our pages and posts. When visitors complete forms on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
Media
If you download files from our website, the data collected before downloading, account creation data, and its metadata are retained indefinitely. This is so our sales staff and success team can follow up on inquiries and so our marketing and implementation team can analyze the performance of different campaigns, initiatives, and product lines.
Contact forms
If you submit information via our forms, the data and its metadata are retained indefinitely. This is so our sales staff can follow up on inquiries and so our marketing team can analyze the performance of different campaigns and initiatives.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you
Who we share your data with
Some third parties, such as our business partners and service providers, provide us with personal information about you, such as the following:
Analytics: Google Analytics is integrated on this website (with anonymization function).Google Analytics is a website analysis service. Website analysis refers to the collection, recording and analysis of data regarding the behavior of visitors to the website. A website analysis service records e.g., data showing from which website a data subject has come to a website (so-called referrer), which subpages of the website were accessed or how often and how long a subpage was viewed. Website analysis is used for the optimization of a website and for a cost-benefit analysis of Internet advertising.
Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA, is the operator of the Google Analytics component. Google Analytics uses cookies. The information about your use of our website generated by the Google Analytics cookie is normally transmitted to a Google server in the USA and stored there. Google might disclose these personal data collected via the technical procedure to third parties.
However, when you activate IP anonymization on our website, Google shortens your IP address within the Member States of the European Union or in other countries that are parties to the European Marketing Area Treaty. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. Google uses this information to analyze your use of the website to compile a report about your website activities and provide us with other services associated with your website and Internet use. The IP address of your browser transmitted by Google Analytics is not linked to any other Google data.
This website also uses the UserID functions of Analytics to be able to track interaction data. This User ID is also anonymized and encrypted and is not linked to other data.
You may prevent the storage of cookies by setting your browser software accordingly, but you might then not be able to fully use all functions of our website.
You may furthermore prevent the disclosure of the data generated by the cookie which refer to the use of the website (incl. your IP address) to Google as well as the processing of these data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
This browser add-on notifies Google Analytics via JavaScript that no data or information about website visitors may be transmitted to Google Analytics.Besides, a cookie left behind by Google Analytics may be erased at any time via the Internet browser or other software programs.
Additional information and the applicable privacy policy of Google may be downloaded from https://policies.google.com/privacy?hl=eng and from https://marketingplatform.google.com/about/analytics/terms/us/. Google Analytics is explained in more detail under this link: https://marketingplatform.google.com/about/.
Our website also uses Google Analytics performance reports by demographic factors and interests as well as reports about impressions in the Google Display Network. You may deactivate Google Analytics for display advertising and set the displays in the Google Display Network by accessing the display settings under this link: https://adssettings.google.us/anonymous?hl=us.
How We Share Your Information
If you contact us by email or via any of our contact forms, the data is disclosed by you to us (name, title, organization, phone number, email address, and message), is stored by us and shared with our sales, marketing, order fulfillment, and customer service teams to allow us to better serve our customers. This data remains internal to the organization.
In addition, in certain circumstances, and to perform the Site, we may share certain information that we collect from you, as described in this section:
- We do not sell email addresses to third parties.
- Cross Device Matching: To determine if users have interacted with content across multiple devices and to match such devices, we work with partners who analyze device activity data and/or rely on your information (including demographic, geographic and interest-based data). To supplement this analysis, we also provide de-identified data to these partners. Based on this data, we may then display targeted advertisements across devices that we believe are associated or use this data to further analyze usage of the Site across devices.
- Protection of Montemar Associates LLC and Others: We also may need to disclose your personal information or any other information we collect about you if we determine in good faith that such disclosure is needed to: (1) comply with or fulfill our obligations under applicable law, regulation, court order or other legal process; (2) protect the rights, property or safety of you, Montemar Associates or another party; (3) enforce this Privacy Policy or other agreements with you; or (4) respond to claims that any posting or other content violates third-party rights.
- Other Information: We may disclose information that is neither personal information and/or has been de-identified and/or aggregated at our discretion.
How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
How to manage preferences and provide or withdraw consent
There are several ways to manage Tracker related preferences and to provide and withdraw consent, where relevant. Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers. Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available. It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
Regarding any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party’s privacy policy, or by contacting the third party.
Locating Tracker Settings
Users can, for example, find information about how to manage Cookies in the most used browsers at the following addresses:
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings, such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings, view, and look for the relevant setting).
Payments
We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Square Privacy Policy for more details.
